MoreHouse Property Management

Reviews

• Tammy Viering

  Jun, 26 2018
  ★ ☆ ☆ ☆ ☆
  When I first got my house I was disappointed in the amount of work that I needed to do to make it more comfortable. It was my fault for rushing into something so I ate the bullet on the situation. I took a 20 minute video of the damages upon move in for evidence. However, anytime I needed them to repair something they took the cheap way out. Something my 7 year old newphew could have done. They were responsive fairly quick to my requests but things were half a**. The house was covered in carpenter ants and Terminix had to come out a few times a month to treat it. They were flying in the house, in the tubs, in the food when I tried to cook.. everything. An extra bill and annoyance I didn’t need. The fridge needed to be replaced bc it didn’t work. I had an AC repair technician out here at least three times and then he just replaced the unit. I had to get my water heater replaced bc that broke as well and had no hot water for me and my foster children. I needed to patch holes and repaint portions of the walls in the rooms. Here it is and it’s my renewal and I noticed I didn’t get any offers. Knowing my renewal was within 30 days I decided to call. I was told that it’s my job to contact them as if though they are incapable of reaching out to their residents giving offers to those that pay on time every month and take care of their home like it was their own. I asked if there was a way I could get assistance with the amount of mold in the master bathroom. Instead of responding with something like “I’m sorry we can’t help with mold issues but I’d recommend this...”, the lease agreement was thrown at me and was told it’s not there responsibility and it’s in my lease aggreement. We literally went back and forth through email. There was no customer service, there was so sympathy, there was no care, there was no humanity. Again, I ate the bullet and emailed a few days later apologizing about the misunderstanding and wanted to know IF I decided to renew what was the process. It’s going on two weeks and no response. I called three times and spoke to the receptionist (who is sweet) and still can’t get an answer from the real estate agent. No call backs, no emails. No anything. It’s completely unprofessional and petty. Now I’m stuck in a situation where I feel like it’s better for me to just leave at the last min. Money isn’t an issue for me to move, but the way they handle business definitely is. I would never ever go back to this company once I’m out.

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